Free Shipping on orders $40 and up (US Customers Only)
Free Shipping on orders $40 and up (US Customers Only)
Merchandise may be returned for a refund within 30 days of purchase and must be accompanied by the original receipt, in its original condition and packaging. Shipping charges will not be refunded. No returns or exchanges are permitted after 30 days. We have a generous return policy, but after 30 days all sales are final.
To be eligible for a return, please make sure that:
Products that do not meet these criteria will not be considered for return.
HOW TO MAKE A RETURN
While it disappoints us to know that you are not completely satisfied with your purchase, we will do everything we can to ensure you have a smooth return process. Below are the steps you need to follow to return an item:
NoteTower Returns Department
3825 South Willow Avenue
Suite 103
Fresno, CA 93725
CHARGES AND CREDITS
Shipping charges - Customers are responsible for shipping costs back to NoteTower.com. If you received free shipping on your order, we will give you a 100% refund minus a $4.99 shipping charge.
Receiving your refund - NoteTower.com does not charge restocking fees. You will receive a full refund to the credit card or Paypal account originally used.
DAMAGED OR INCORRECT ORDERS
If your item (s) was damaged during shipping, there are missing or incorrect items, we must be notified within 7 days to correct the issue.
Email us contact@notetower.com with your order number and a description of the problem. For damaged items, be sure to include a photograph to assist us in processing the claim. Once the above has been done, an RMA number will be issued and a shipping label will be sent for your return. Upon receiving the returned item, a replacement product will be sent.
Replacements cannot be issued without an RMA number being assigned first. The sooner you notify us the better. Our window for filing insurance claims is limited to 10 days, which means we are unable to refund or replace damaged or missing goods if notified after 7 days.