Refunds & Returns Policy
Merchandise may be returned for a refund within 30 days of purchase and must be accompanied by the original receipt, in its original condition and packaging. Shipping charges will not be refunded. No returns or exchanges are permitted after 30 days. We have a generous return policy, but after 30 days all sales are final.
To be eligible for a return, please make sure that:
- The product was purchased within the last 30 days.
- The product is in its original condition and packaging.
- You have the receipt, order confirmation or proof of purchase from NoteTower.com. We are unable to accept returns of purchases made from third-party retailers.
Products that do not meet these criteria will not be considered for return.
HOW TO MAKE A RETURN
While it disappoints us to know that you are not completely satisfied with your purchase, we will do everything we can to ensure you have a smooth return process. Below are the steps you need to follow to return an item:
- Email email@example.com to get an RMA number - Before a return can be processed, we need to verify the purchase was made on NoteTower.com and the item(s) being returned were purchased in the last 30 days.
- Repackage your return and include the original receipt - Returns must be packed well to prevent damage in transit. Every NoteTower order is shipped with a receipt that is included in the package. Write the RMA number on the original receipt, making sure to include it in the box with your item to be returned.
- Ship the package back to the NoteTower Returns Department via USPS, UPS, or FedEx To:
NoteTower Returns Department
3825 South Willow Avenue
Fresno, CA 93725
CHARGES AND CREDITS
Shipping charges - Customers are responsible for shipping costs back to NoteTower.com. If you received free shipping on your order, we will give you a 100% refund minus a $4.99 shipping charge.
Receiving your refund - NoteTower.com does not charge restocking fees. You will receive a full refund to the credit card or Paypal account originally used.
DAMAGED OR INCORRECT ORDERS
If your item (s) was damaged during shipping, there are missing or incorrect items, we must be notified within 7 days to correct the issue.
Email us firstname.lastname@example.org with your order number and a description of the problem. For damaged items, be sure to include a photograph to assist us in processing the claim. Once the above has been done, an RMA number will be issued and a shipping label will be sent for your return. Upon receiving the returned item, a replacement product will be sent.
Replacements cannot be issued without an RMA number being assigned first. The sooner you notify us the better. Our window for filing insurance claims is limited to 10 days, which means we are unable to refund or replace damaged or missing goods if notified after 7 days.