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FAQS

MY ACCOUNT

HOW DO I CREATE AN ACCOUNT?
Click here! Then simply enter your information to set up your account.

HOW DO I EDIT MY ACCOUNT INFORMAITON?
Login into your account here. From there you'll be able to edit you addresses.


I FORGOT MY PASSWORD, WHAT DO I DO?
Go here. There you will see a "forgot your password" link. Click this link and enter your email address to receive instructions on how to change your password.




RETURNS

WHAT IS YOUR RETURN POLICY?
Merchandise may be returned for a refund within 30 days of purchase and must be accompanied by the original receipt, in its original condition and packaging. Shipping charges will not be refunded. No returns or exchanges are permitted after 30 days.

Returns must be authorized in advance. 
Email info@notetower.com for a return authorization number. 

Returns must be packed well to prevent damage in transit and sent at the customer's expense to: …………………………………………….. (Eric to confirm the address)

I RECENTLYT RETURNED AN ITEM. WHEN WILL MY REFUND BE PROCESSED?
recently returned an items. Whn will my refund be processed?
Refunds usually take 7-10 business days to process from the time we receive your item(s).

 

PRICING AND BILLING

WHEN WILL MY CREDIT CARD BE CHARGED?
Your credit card will be charged within 24 hours prior to shipment of your item(s).

I HAVE Q QUESTIONS ABOUT CHARGES
Log into your account to review your orders. If you have further questions or concerns, please contact us for further assistance.

IS MY BILLING INFORMATION SECURE
All transactions on this website are protected with SSL (secure socket layer) encryption, the highest standard in internet security.

I NEED A COPY OF MY RECEIPT / INVOICE
Log in here to view all orders in your account and print invoices.

DO I HAVE TO PAY SALES TAX?

Sales tax will only be charged on orders shipping to the state of Washington.


ORDER STATUS

Has my order shipped
You will receive a shipping confirmation by email when your order has shipped. You may also check the status by logging into your account. Orders generally ship within 2 business days after we process your payment information.

I RECEIVED THE WRONG PRODUCT
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

MY ORDER NEVER ARRIVED OR IS MISSING ITEMS.
Please contact us at info@notetower.com.



WHEN WILL MY BACKORERED ITEMS SHIP?
Backordered items may take 4-6 weeks or longer to ship.

HOW DO I CHANGE QUANTITIES OR CANCEL AN ITEM IN MY ORDER?

Please contact us at info@threebythree.com.

HOW DO I TRACK MY ORDER?
You will receive a tracking number via email once your item(s) have shipped. 

I RECEIVED A PRODUCT WITH MISSING PARTS
If you feel that you have received a product with missing parts, please contact customer service within 72 hours of receiving the product.

Product FAQS

GENERAL PRODUCT FAQS
CAN THE CLIPS ON THE NOTETOWER® PRODUCTS HOLD SELF-ADHESIVE NOTES?
Yes. Each of the NoteTower® products enable self-adhesive notes to be efficiently inserted and extracted from the flexible clips. The NoteTower® clips have been specifically designed for holding self-adhesive notes of all shapes and sizes. In fact the NoteTower® desktop products are supplied with 50 sheets of 3in x 3in (7.6 x 7.6cm) self-adhesive note paper.


HOW DO THE NOTETOWER® CLIPS WORK?
Each of the innovative flexible clips on the NoteTower® products place a small amount of friction on the paper item inserted into the clips and it is this friction that holds the paper item in place. The clips all act independently allowing them to hold paper items of various shapes and sizes.


CAN THE NOTETOWER® PRODUCTS HOLD PAPER ITEMS OF DIFFERENT THICKNESSES?
Yes. The innovative clips on the NoteTower® products are flexible which enable them to hold and display paper of various thicknesses. The clips hold thin paper items such as adhesive notes and yet the clips function the same when thicker paper items such as photos and business cards are applied.

WHAT IS THE PAPER CAPACITY OF THE FEXIBLE CLIPS?

The recommended maximum paper capacity for the flexible clips is paper no greater than 320gsm or equivalent to 4 sheets of standard 80gsm copy paper. (gsm = grams per metre square). Inserting paper items greater than this maximum paper thickness will eventually damage the clips by over expanding the clips which will cause the clips to lose flexibility and their ability to hold paper items.

DESKTOP MINI, PRO & ORGANIZER FAQS
ARE THE NOTETOWER DESKTOP PRODUCTS STABLE WHEN IN USE?

Yes. The NoteTower® Desktop products are fitted with a nano-suction pad at their base that provides secure mounting to desktop surfaces. The nano-suction pad provides a strong temporary bond, yet minimal force is required to reposition the products on a desktop. The nano-suction pad can be reused repeatedly and does not leave any residue.


HOW DO THE NANO-SUCTION PADS THAT SUPPORT THE NOTETOWER MINI, PRO AND ORGANIZER PRODUCTS WORK?

The nano-suction pads utilises the vacuum of millions of small air pockets to create a powerful bond to the desktop. Applying finger pressure at the base of the NoteTower® Desktop products, pushes the air out of the small pockets within the nano-suction pad. The displacement of air within these pockets creates the vacuum that produces the powerful bond. To release the bond and the product from the mounting surface, simply rotate and lift the base of the desktop product and this effortlessly removes the product from the desktop and it is now ready to be repositioned.

 

DO THE NANO-SCUTION PADS LEAVE ANY RESIDUE ON THE MOUNTING SURFACE?

No. The nano-suction pad obtains its bonding properties from the vacuum of small air pockets and therefore does not leave any residue on the mounting.


THE NANO-SUCTION PADS HAVE LOST THEIR BONDING ABILITY. HOW DO I FIX IT?

The nano-suction pads will lose their adhesiveness if they get dirty from the collection of dust and other particles. In order to clean the nano-suction pads, simply rinse them with water, wipe with a clean cloth and air dry. Once the nano-suction pads are clean and dry they will maintain its bonding ability and is ready for use.

MONITOR MOUNT FAQ’S
CAN I MOUNT THE MONITOR MOUNT DIRECTLY ONTO MY LAPTOP?

The NoteTower® Monitor Mount is designed to be mounted directly onto laptops and tablets. It is noted that the spring clamp should be mounted wholly onto the bevel of the laptop or tablet only. Do not mount any part of the spring clamp directly onto the surface of the monitor screen.


CAN I MOUNT THE NOTETOWER® MONITOR MOUNT DIRECTLY TO THE BEVEL OF MY LCD MONITOR AND NOT USE THE L-SHAPED BRACKET?
The Monitor Mount can be mounted directly to the bevel of a LCD monitor subject to the shape and thickness of the monitors side profile and bevel. The spring clamp should be mounted wholly onto the bevel of the LCD monitor. Do not mount any part of the spring clamp directly onto the surface of the LCD monitor screen.


HOW DOES THE NOTETOWER® MONITOR MOUNT L-SHAPED BRACKET MOUNT TO AN LCD MONITOR?
The plastic L-shaped bracket contains a strip of permanent adhesive foam tape. The L-shaped bracket is mounted directly to the side of large monitors including LCD monitors. Apply the L-shaped bracket to a clean, smooth surface to ensure maximum holding strength.

WILL NOTETOWER® MONITOR MOUNT SCRATCH OR DAMAGE MY MONITOR?

The monitor mount spring clamp is fitted with protective rubber strips. These rubber strips make contact with the surface of the monitor which protect the monitor from scratch or damage. The rubber strips also provide the necessary grip for the secure mounting of the product to the monitor.


WHY DON’T THE FOLDING ARMS RETRACT BACK INOT THEIR ORIGINAL POSITION?

The folding support arms need to be retracted in the correct sequence in order for them to fit neatly behind the clip board component. The sequence requires the support arm, as identified with a hole near its tip, be retracted first then followed by the other support arm. If these support arm are not retracted in this sequence, they will not fit neatly into the rear of the clip board component. This applies to both the NoteTower® Monitor Mount and the NoteTower® Desktop Pro.