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FAQS

MY ACCOUNT

HOW DO I CREATE AN ACCOUNT?
Click here! Then simply enter your information to set up your account.

HOW DO I EDIT MY ACCOUNT INFORMAITON?
Login into your account here. From there you'll be able to edit you addresses.

I FORGOT MY PASSWORD, WHAT DO I DO?
Go here. There you will see a "forgot your password" link. Click this link and enter your email address to receive instructions on how to change your password.



RETURNS

WHAT IS YOUR RETURN POLICY?
Merchandise may be returned for a refund within 30 days of purchase and must be accompanied by the original receipt, in its original condition and packaging. Shipping charges will not be refunded. No returns or exchanges are permitted after 30 days.

Returns must be authorized in advance. 
Email contact@notetower.com for a return authorization number. 

Returns must be packed well to prevent damage in transit and sent at the customer's expense to: Complemar, Attn: Justin Hafner - NoteTower LLC, 200 Vista Blvd #105, Sparks, NV 89434.

I RECENTLYT RETURNED AN ITEM. WHEN WILL MY REFUND BE PROCESSED?
recently returned an items. Whn will my refund be processed?
Refunds usually take 7-10 business days to process from the time we receive your item(s).

 

PRICING AND BILLING

WHEN WILL MY CREDIT CARD BE CHARGED?
Your credit card will be charged within 24 hours prior to shipment of your item(s).

I HAVE QUESTIONS ABOUT CHARGES
Log into your account to review your orders. If you have further questions or concerns, please contact us for further assistance.

IS MY BILLING INFORMATION SECURE
All transactions on this website are protected with SSL (secure socket layer) encryption, the highest standard in internet security.

I NEED A COPY OF MY RECEIPT / INVOICE
Log in here to view all orders in your account and print invoices.

DO I HAVE TO PAY SALES TAX?
Sales tax will only be charged on orders shipping to the state of Washington.


ORDER STATUS

HAS MY ORDER BEEN SHIPPED
You will receive a shipping confirmation by email when your order has shipped. You may also check the status by logging into your account. Orders generally ship within 2 business days after we process your payment information.

I RECEIVED THE WRONG PRODUCT
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

MY ORDER NEVER ARRIVED OR IS MISSING ITEMS.
Please contact us at contact@notetower.com.

WHEN WILL MY BACKORERED ITEMS SHIP?
Backordered items may take 4-6 weeks or longer to ship.

HOW DO I CHANGE QUANTITIES OR CANCEL AN ITEM IN MY ORDER?
Please contact us at contact@notetower.com.

HOW DO I TRACK MY ORDER?
You will receive a tracking number via email once your item(s) have shipped. 

I RECEIVED A PRODUCT WITH MISSING PARTS
If you feel that you have received a product with missing parts, please contact customer service at contact@notetower.com within 72 hours of receiving the product.